Island Patio Furniture – Your Patio, Your Island!

Warranty

WARRANTY AND RETURN POLICY INFO:

Warranty and Replacement Parts Policy: Your satisfaction is important to us!  That as why we offer a one-year warranty on manufacturer defects on all our products, honoured directly by our manufacturer.  If something goes wrong with your items and it is not from excessive use, then we will supply the parts needed for no cost.  Sometimes this means swapping parts out or bringing the items to our warehouse to help resolve the issue. Should your items need some assistance but fall outside the warranty, then parts are also available for purchase to help maintain your furniture long-term.  Please contact the distributor you purchased the items from to assist you with your warranty and replacement parts needs.  They will ask you for proof of purchase (such as a receipt, order number, or order form; or in some cases an email or text conversation verifying the purchase from them).  If you purchased through the website, please email us at info@islandpatiofurniture.ca with photos and a description of the problem, as well as proof of purchase. 

Return Policy: We greatly value your business and want our customers to be satisfied with their purchase!  Generally speaking, once the products are assembled and removed from its packaging, it cannot easily be disassembled or returned to its packaging.  We also would not resell returned items as brand new.   As a result, we work with our customers to try and resolve the issue with replacement parts or items instead of offering returns for any reason.  We assess each situation on a case by case basis.  Please contact the distributor that you bought the items from; if you purchased from our website please email info@islandpatiofurniture.ca.  Whether you purchased through our website or through a distributor, You will need to provide: proof of purchase, description of your reason to want to return the item, and photos that may help describe the situation.  Delivery fees for picking up returned goods as well as a restocking fee may apply.

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