Island Patio Furniture – Your Patio, Your Island!

Shipping Policy

We offer curb side delivery anywhere in British Columbia on all items we carry, primarily in   the lower mainland where the driver is happy to assist bringing the items beyond curb side as needed (West Vancouver to Chilliwack). In addition, we offer full service delivery & set up available for additional cost within the lower mainland. Third party couriers are often used for orders outside of the lower mainland in which case the company drops off at “the closest dry location” (Whistler, Victoria, Nanaimo, Kelowna, Penticton, Vernon, the Sunshine Coast, and beyond). In stock Orders are generally shipped the next business day after receiving payment and within the indicated lead time of receiving cleared payment. We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays (please contact customer service regarding this), or order changes made after the order has been placed.

When order is shipped, a shipment confirmation text, call or email will be sent. Carrier will call to set up a delivery appointment.

  • Curbside Delivery: Driver will offload your item to your front door of your house or front door of your apartment building. Signature is required.
  • White Glove Delivery: Driver will place your item inside your home or designated spot and no packaging will be left on the premise (read details). This service is only available within the lower mainland of BC, and can generally be done from Whistler to Hope. Please contact us for a quote and if you are eligible for this service.

We currently only ship to addresses within Western Canada. Outside of BC, it is generally cheaper to ship to the closest freight depot and then you can arrange to pick your furniture up from there. Of course it can be delivered directly to your house, but costs a little extra and the freight company will only do a curbside delivery.

We ship to the address on order or if it is a very rural area, we may ship to the closest freight depot indicated prior to shipping, unless additional charges are paid by the customer to ahve them sent to their more remote location. Please provide working daytime phone number for the freight company to make delivery appointment with you. Should any delay occur due to incorrect contact information, customer will be responsible for the incurred storage fee. When we ship via third party freight companies, any damage incurred during shipping will be resolved with the operation between us and the customer working with the freight company to file a damage claim, and get replacement goods to the customer. We are not responsible for damages and do not ship out damage product, however, we will not leave our customers stranded either. We are happy to replace any damaged products during shipping at no additional charge once the proper claims have been filed with the freight company.

Exceptions:

Custom orders of any kind (fabric color, wicker finish, dimensions, upholstery, etc.) cannot be returned.  Payment must be made in full prior to ordering custom orders from our manufacturer.

Currency:

All prices are in Canadian dollars.

Damages

In the unlikely event that an item you ordered arrives damaged or is defective, please contact us immediately at info@islandpatiofurniture.ca  with photos and a brief description of your situation.  If somehow we have sent a damaged or defective item, we will replace the parts at no charge to reconcile the situation.  Please understand the third party couriers do not represent our business and sometimes make mistakes, we need to work together patiently to resolve the situation and get you the replacement items needed. Please contact us by email for all situations of this nature, and reply to the same email feed so we can see the conversation history and help you sufficiently.

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